ID 338075 - Hiero's Export Structure no longer accepts forward slashes as separators

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Problem summary

When exporting via the 'Export Presets' within Hiero, you have the option to alter the 'Export Structure' path to add either tokens or custom directories.

In versions previous to Hiero 10.5v1, there was the ability to split the directories into sub-folders using the forward slash '/' as a separator.

This functionality no longer exists in releases past Hiero 10.5v1 and results in the following error message:

Note: This issue also occurs within Nuke Studio releases of the same versions.

 

Customer reported version

Hiero
 

Customer reported platform

n/a
 

Steps to reproduce

1) Open a new Hiero project (10.5v1 or later release)

2) Import any footage

3) Right-click on the clip imported in the project bin and select 'Export'.

4) Ensuring that you are in 'Process as Clips', select and export preset

5) Within the Export Structure Path locations, create a location name based on using a forward slash '/' as a separator.

For example:

Result: The above error message and an inability to enter '/' as a directory separator.

6) Re-conduct the test in an early Hiero release (Pre Hiero 10.5)

Result: Works as expected​ (see image below)

 

Workaround

You can use backslashes in your folder names, to create multiple levels of folders. For example:

 

Reproduced by support

This bug has been reproduced in:
Hiero 11.0v4 - Windows 7
Hiero 11.0v1 - Windows 7
Hiero 10.5v7 - Windows 7
Hiero 10.5v1 - Windows 7


Unable to reproduce bug in:
Hiero 10.0v6 - Windows 7

Earliest version tested
Hiero 10.0v6
- This issue no longer appears in this version and has regressed

Expected behaviour
The ability to be able to use forward slashes '/' as separators as it was possible in Hiero 10.0 and earlier releases

Actual behaviour
Receive error message saying forward slashes '/' are not accepted.

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