ID 372756 - Projects not appearing in the Project Browser Window for remote Flix setup running on French Windows 10 Build 1803.

Follow

Problem summary
Projects not appearing in the Project Browser Window for remote Flix setup running on French Windows 10 Build 1803.

Customer reported version
5.4v1


Customer reported platform
Windows 10 Build 1803

Steps to reproduce

1) Run Flix from a Windows 10 1803 build (using either a local Flix setup or remote Flix setup)

2) Try to access the Flix Project Browser

3) No shows/projects appear

4) Change the authentication method to the basicAuth file or the studio's authentication url

5) Both url's display the expected output JSON string defining the shows available

6) The Flix log displays an error that Flix cannot parse it: UnicodeDecodeError: 'ascii' codec can't decode byte 0xfb in position 2581: ordinal not in range(128)
    msg += traceback.format_exc()


Workaround
Unknown.

Reproduced by support

This bug has been reproduced in:
5.4v1 - Win10 Build 1803

Unable to reproduce bug in:
All other earlier versions of Windows 10 before build 1803.

Earliest version tested
5.4v1 - Windows 10 Build 1709 - This issue no longer appears in this version and has regressed


Expected behaviour
Able to launch Flix and view list of available shows within the Flix Project Browser

Actual behaviour
Show list empty and error in log explaining Flix has trouble parsing JSON string:

[15/Nov/2018:13:16:29] [DEBUG] [35980] Validating Flix Session Info
[15/Nov/2018:13:16:29] [DEBUG] [35980] AMF3:: FlixCore.validateFlixSession from 127.0.0.1
UnicodeDecodeError: 'ascii' codec can't decode byte 0xfb in position 2581: ordinal not in range(128)
    msg += traceback.format_exc()
  File "c:/flix/flixApp/builds/flix_web_5.4v1.0090/pythonSource\flix\logger\__init__.py", line 49, in log
    trace=True
  File "c:/flix/flixApp/builds/flix_web_5.4v1.0090/pythonSource\flix\web\pyAmfServices.py", line 149, in __call__
    response[name] = processor(message, http_request=environ)
  File "c:/flix/flixApp/builds/flix_web_5.4v1.0090/pythonSource/thirdParty\pyamf\remoting\gateway\wsgi.py", line 51, in getResponse
    response = self.getResponse(request, environ)
  File "c:/flix/flixApp/builds/flix_web_5.4v1.0090/pythonSource/thirdParty\pyamf\remoting\gateway\wsgi.py", line 128, in __call__
Traceback (most recent call last):
UnicodeDecodeError: 'ascii' codec can't decode byte 0xfb in position 2581: ordinal not in range(128)
    msg += traceback.format_exc()
  File "c:/flix/flixApp/builds/flix_web_5.4v1.0090/pythonSource\flix\logger\__init__.py", line 49, in log
    trace=True
  File "c:/flix/flixApp/builds/flix_web_5.4v1.0090/pythonSource\flix\web\pyAmfServices.py", line 149, in __call__
    response[name] = processor(message, http_request=environ)
  File "c:/flix/flixApp/builds/flix_web_5.4v1.0090/pythonSource/thirdParty\pyamf\remoting\gateway\wsgi.py", line 51, in getResponse
    response = self.getResponse(request, environ)
  File "c:/flix/flixApp/builds/flix_web_5.4v1.0090/pythonSource/thirdParty\pyamf\remoting\gateway\wsgi.py", line 128, in __call__
Traceback (most recent call last):
[15/Nov/2018:13:16:29] [DEBUG] [35980] getting bugForm config <flix.model.webClientConfig.BugFormConfig object at 0x0000000003F61EF0>
[15/Nov/2018:13:16:29] [DEBUG] [35980] AMF3:: FlixCore.getBugFormConfig from 127.0.0.1
[15/Nov/2018:13:16:29] [DEBUG] [35980] AMF3:: FlixCore.getShotStatuses from 127.0.0.1
[15/Nov/2018:13:16:29] [DEBUG] [35980] getting webclient config
[15/Nov/2018:13:16:29] [DEBUG] [35980] AMF3:: FlixCore.getWebClientConfig from 127.0.0.1
[15/Nov/2018:13:16:28] [DEBUG] [35980] GET /html/flix.swf
[15/Nov/2018:13:16:27] [DEBUG] [35980] GET /html/javascript/history.js
[15/Nov/2018:13:16:27] [DEBUG] [35980] GET /html/javascript/AC_OETags.js
[15/Nov/2018:13:16:27] [DEBUG] [35980] GET /html/swfobject.js
[15/Nov/2018:13:16:27] [DEBUG] [35980] GET /html/css/history.css
[15/Nov/2018:13:16:27] [DEBUG] [35980] GET /html/index.html
[15/Nov/2018:13:16:27] [DEBUG] [35980] GET /basicAuth/protected/getShows
[15/Nov/2018:13:16:27] [INFO] [35980] url: http://127.0.0.1:35980/basicAuth/protected/getShows
[15/Nov/2018:13:16:27] [INFO] [35980] credentials: aXZvOmNvb2w=

    We're sorry to hear that

    Please tell us why