ID 394310 - The resolution sometimes drops for the first few frames when playing a QuickTime in the Nuke Studio Viewer

Problem summary
The resolution sometimes drops for the first few frames when playing a QuickTime in the Nuke Studio Viewer.

Customer reported version
Nuke 11.3v2

Customer reported platform
CentOS 7

Steps to reproduce

1) Open Nuke Studio.

2) Import a .mov file. An example file is attached.

3) Double click the clip in the Bin to display it in the Viewer.

4) Play the clip back and notice that the first few frames will always drop in quality.

You may need to close your Nuke Studio session and repeat the steps a couple of times to see the issue occur.

Expected behaviour
Image quality in the Viewer should be consistent.

Actual behaviour
Image quality in the Viewer sometimes drops for the first few frames.

Workaround

It appears that clearing the Playback Cache (F12) will fix the problem for that Nuke Studio session.

Reproduced by support

This bug has been reproduced in:
Nuke Studio 11.3v4 - Windows 10 - CentOS 7

Nuke Studio 11.3v1 - Windows 10

Nuke Studio 11.2v1 - Windows 10

Nuke Studio 11.1v1 - Windows 10 - CentOS 7 - Regression

Unable to reproduce bug in:

Nuke Studio 11.3v4 - macOS 10.13 (High Sierra)
Nuke Studio 11.0v4 - Windows 10 - CentOS 7

Earliest version tested

Nuke Studio 11.0v4
- This issue no longer appears in this version and has regressed