State:Closed|icon_flix|icon_bug|database:public|Resolution:None|TargetRelease:Flix 6.4.0|BugID:431958|
Problem summary
Flix Client fails to launch due to helper app not starting properly/starting up too slow if the computer is particularly old/slow/many applications running concurrently.
Customer reported version
Flix_6.3.1
Customer reported platform
Windows 10
Steps to reproduce
Note: This is an intermittent issue
1) Start Flix Client.
Expected behaviour
Client should launch successfully
Actual behaviour
Client launch fails and and error 14 popup appears

Workaround
From the terminal, launch the helper app (FlixTransferUtil.exe), once that is running, launch the Flix Client. The helper app can be found in these locations, depending on your OS:
Windows: C:\Program Files\FlixClient_Windows_6.3.*\Flix-win32-x64\resources\windows
macOS: /Applications/Flix/Contents/Resources/darwin
Reproduced by support
This bug has been reproduced in:
6.3.6 - Windows 10 - macOS 10.14
6.3.2 - Windows 10
6.3.1 - Windows 10
Unable to reproduce bug in:
6.2.2 - Windows 10
Earliest version tested
6.2.2 - This issue doesn't appear in this version and has regressed
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