ID 431958 - [C] Client fails to launch due to helper app not running/starting too slow

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Problem summary
Flix Client fails to launch due to helper app not starting properly/starting up too slow if the computer is particularly old/slow/many applications running concurrently.

 

Customer reported version
Flix_6.3.1

 

Customer reported platform

Windows 10

 

Steps to reproduce

Note: This is an intermittent issue 

1) Start Flix Client. 

 

Expected behaviour
Client should launch successfully

 

Actual behaviour
Client launch fails and and error 14 popup appears

 

Workaround
From the terminal, launch the helper app (FlixTransferUtil.exe), once that is running, launch the Flix Client. The helper app can be found in these locations, depending on your OS:
Windows:  C:\Program Files\FlixClient_Windows_6.3.*\Flix-win32-x64\resources\windows 
macOS: /Applications/Flix/Contents/Resources/darwin

 

Reproduced by support

This bug has been reproduced in:

6.3.6 - Windows 10 - macOS 10.14
6.3.2 - Windows 10
6.3.1 - Windows 10

Unable to reproduce bug in:
6.2.2 - Windows 10

 

Earliest version tested
6.2.2 - This issue doesn't appear in this version and has regressed

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