ID 432035 - [C] Client crashes when leaving a sequence revision before Photoshop is done pre-processing the PSD

Leaving a Sequence Revision, or trying to save it while the Server is processing panels from Photoshop will cause an error on the Client which forces it to be relaunched. This is only the case when placeholders for panels have not appeared in the Panel Browser yet, but the Server has started processing.

 

Customer reported version

6.3.1

 

Customer reported platform

Windows

 

Steps to reproduce

1) Open a large psd in Photoshop (5+ layer comps).

2) Send each layer comp to Flix via the plugin.

3) Wait for Photoshop to finish its work.

4) As soon as Photoshop is done, the Server starts processing the files. Before any panel placeholders have appeared in the Panel Browser, leave the Revision.

 

Expected behaviour

Panel placeholders should start appearing in the UI as soon as the Photoshop pre-processing is done, therefore prompting the user to save the unsaved work, which should be possible. No Server processing should happen without the end user being aware.

 

Actual behaviour

"Oops! An Error Occurred" popup appears, giving a very long, not user friendly error message. The only options given from there are "EXIT APPLICATION" or "RELOAD". 

 

Reproduced by support