Problem summary
The media objects for the blank assets are listed in the database, but they are sometimes found to be missing from the assets directory.
This causes the following:
"New Panel" tool will successfully generate a new panel, but the thumbnail will be an exclamation mark as the blank_thumbnail.png asset cannot be found.
Exporting a QT will fail as the blank_fullres.png asset cannot be found.
Publishing to editorial will fail as the blank_fullres.png asset cannot be found.
Opening the panel in PS will fail as the blank_artwork.png asset cannot be found.
Customer reported version
Flix 6.2.1
Steps to reproduce
Note: The following steps are to be taken exclusively on a test Server.
Ensure the asset_directory option isn't specified in the config.yml
With a new MySQL database, run the --db-install flag for any Flix 6.2 server (ex. 6.2.2)
Start the Server and note that the blank templates have been created in */flix_server_6.2.2/assets/
Launch the Client and import a .mov and/or Photoshop panels into a new Show, but make sure not to use the 'New Panel' button
Stop the server and upgrade to any Flix 6.3 server (ex. 6.3.3)
Launch the 6.3.3 Client, and attempt to create one new panel via the 'New Panel' button
Expected behaviour
A new blank panel should be created in the Panel Browser.
Actual behaviour
A new panel is created but there is no thumbnail for it, so it appears in the Panel Browser with an exclamation mark.
Workaround
Manually create the blank assets in the location and with the filename reported by the Server logs errors.