ID 463898 - [S] To SBP: Panels deleted in SBP that are still used in Flix Sequence will be blank when reconforming to SBP

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Problem summary
Panels that have been removed in Storyboard Pro, then added again in Flix or Avid will not appear in SBP when reconforming.

 

Customer reported version
Flix 6.3.5

 

Customer reported platform
macOS 10.15

 

Steps to reproduce

 

1) Create a SBP sequence with more than 1 panel, and send that sequence to Flix.


2) Remove one or more panels from the sequence in SBP.


3) Reconform the Flix sequence back into SBP. You will get warnings similar to below, and the deleted panel(s) will be blank:

** Warning -- Sequence refers to an invalid panel (095bcb972eb4fe89)Creating	Panel at position #4** Warning -- Sequence refers to an invalid panel (095bcb972eb4fea7)Creating	Panel at position #5** Warning -- Sequence refers to an invalid panel (095bcb972eb4feb6)Creating	Panel at position #6

 

Expected behaviour
I want be able to see the art on the panels.

 

Actual behaviour
Blank panels are present as placeholders, but I cannot see the artwork on them because SBP doesn't have the art for them anymore.

 

Workaround
See which panels show blank in SBP, go into Flix and select the same panels and export the "Original Artwork" for those panels. Using the exported images, import those panels manually in SBP.

 

Reproduced by support

This bug has been reproduced in:

6.3.5 - macOS 10.14 Client - CentOS 7 Server

6.2.2 - macOS 10.14 Client - CentOS 7 Server

 

Earliest version tested
6.2.2 - This issue appears to be in all versions of the product

 

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