ID 448559 - To Avid: Dialogue copy/pasted into Flix (e.g. from Final Draft) or simply containing special characters result in "ascii codec can't encode character" errors on publish

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Problem summary
Dialogue copy and pasted into Flix containing special characters results in "ascii codec cant encode characters" errors on publish

Customer reported version
flix_6.3.5

Customer reported platform
10.15 rhel7

Steps to reproduce

1) Copy some text from Final Draft containing single quotes

2) Paste it into Flix

3) Try to publish the sequence
 
Expected behaviour
Sequence should publish


Actual behaviour
Flix fails with a message such as:
"[flix_logging.py:26] field: could not create field" func="rpcproto._PyComms_Log_Handler:" error="'ascii' codec can't encode character u'\\u2019' in position 4: ordinal not in range(128)"

"[flix_logging.py:26] field: could not create field" func="rpcproto._PyComms_Log_Handler:" error="'ascii' codec can't encode character u'\\u2026' in position 8: ordinal not in range(128)"

"[flix_logging.py:26] field: could not create field" func="rpcproto._PyComms_Log_Handler:" error="'ascii' codec can't encode character u'\\u2018' in position 8: ordinal not in range(128)"




Workaround
Remove special characters from the dialogue, especially single quotes. Or export the dialogue separately.

 

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