ID 531906 - PSDs created in Sketchbook Pro render white thumbnails in Flix

Problem summary
PSDs created in Sketchbook Pro render white thumbnails in Flix
 
Customer reported version
flix_6.4.1
 
Customer reported platform
n_a_mac
 
Steps to reproduce
 
1)Create PSDs in Sketchbook and import them into Flix (either using the Import menu or drag and drop


 
Expected behaviour
Panels should be imported in Flix and proper thumbnails should be generated for each panel
 
Actual behaviour
The panel is imported and the original artwork works as expected, but the thumbnail in the Flix client shows as a white/blank image
 
Workaround
Open the panel in Photoshop and send it to Flix using the Flix plugin.
 
Reproduced by support
6.4.1