State:Closed|icon_flix|icon_bug|database:public|Resolution:None|TargetRelease:Flix 7.0.0|BugID:536488|
Problem summary
Flix plugin installation fails with the latest version of Creative Cloud
Customer reported version
flix_6.5.0
Customer reported platform
windows10
Steps to reproduce
1) Update the Creative Cloud app to the latest version (by default it auto-updates on startup)
2)Start Flix and install the Photoshop plugin
3)
Expected behaviour
The Photoshop plugin installs correctly
Actual behaviour
Plugin installation fails with the following error:
[2023-03-08 05:01:48.597] [error] Error: Extension Manager init failed, status = -192!
Your version of the Creative Cloud desktop app is incompatible with the ExMan Command Tool. Please update your Creative Cloud app and try again.
Workaround
Manually install the Photoshop plugin using the steps from this guide - Manually Installing Photoshop Plugin
Reproduced by support
6.5
6.4.1
6.3.7
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