State:Closed|icon_bug|icon_nuke|database:public|Resolution:Fixed|BugID:564372|TargetRelease:15.0v4|
Problem summary
Nuke crashes on launch due to OpenCL Error
[Error] [<date>:<time>] ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++EXCEPTION REPORT User message is 'Unsupported OpenCL device'Threw exception of type Foundry::Base::Exception From W:\.conan\7c7cb3\1\Compute\src\OpenCL\ripOpenCLDevice.cpp:217 in 'RIP::Compute::OpenCL::Device::createDeviceInfo' Decoration is... [CLDeviceType] = 5 [UserMessage] = Unsupported OpenCL device++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Steps to reproduce
1) On Windows 11, install any updates and install the OpenCL™, OpenGL®, and Vulkan® Compatibility Pack: https://apps.microsoft.com/detail/9NQPSL29BFFF?hl=en-US&gl=US
2) Try to launch Nuke, it fails
*This seems to only happen on machines with both integrated and dedicated GPUs from multiple vendors.
Expected behaviour
For Nuke to launch
Actual behaviour
Nuke doesn't launch and displays the OpenCL error
Workaround
If possible, uninstall the OpenCL™, OpenGL®, and Vulkan® Compatibility Pack
Reproduced by support
This bug has been reproduced in:
Nuke 15.0v3 - Windows 11
Nuke 13.2v6 - Windows 11
Also reproduced by the Nuke team
Unable to reproduce bug in:
Linux and macOS as they don't have access to the Windows store
Earliest version tested
Nuke 13.2v6 - This issue appears to be in all tested versions of the product and the developers say this probably affects all Nuke versions
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