SUMMARY
When using Team licensing, closing the last instance of the software that you are using will return the license seat to the pool, so that it may be used by another person. However, in some cases this license seat may not return correctly, meaning this is unavailable for other users.
This article will explain the best practices on how to ensure that your Team license seat is returned to the organization’s license pool.
MORE INFORMATION
Firstly, please note that it is only possible to return the license from the machine that currently has the license checked out.
It is not possible to force a license to return to the pool remotely. In practice, this means that you cannot force a license to return to the pool via the OrgAdmin Dashboard.
The OrgAdmin Dashboard is where Admin users can manage various aspects of the Team license. More information can be found here:
Managing Your Team Licensing Organization
BEST PRACTICES
A Team license will not return successfully to the pool if the software continues to run, has closed incorrectly/crashed, or the license has been roamed for offline use (please see Q100608: How to roam a license from a RLM license server or Team Login Organization).
To try and ensure that your Team licenses are always returned correctly, please use the following checklist:
Roaming
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Have any users roamed the license for offline use? To check this, the Admin will need to go to the OrgAdmin dashboard and check the return time of the license.
This can be found by navigating to Licenses, then selecting a license in use, and going to Details > Current Users. If the ‘Lease valid until’ section is over 6 hours from the takeout time, then the license has been roamed.
Please note that you can only roam a Team license for exactly 30 days (no more or less). To return a roamed license, the user will need to connect to the Internet and return the roamed license themselves, via the software. Detailed instructions can be found in our article: Q100608: How to roam a license from a RLM license server or Team Login Organization
License in use
- Has the software been left running, even if the user is not currently using the machine? If the user leaves the machine with the software running, the license will continue to be in use, so will not return to the pool. If this is the case the user will need to return to the software and close all instances in order to return the seat.
Software not exiting cleanly
- Has the software crashed? If so, please relaunch the software and then close all instances of the software manually.
- Has the software been closed incorrectly? For example, closing Nuke via the terminal instead of via the UI can lead to the Team license seat not returning. If so, please relaunch the software and then close all instances of the software manually.
- Are any processes still running in the background even after the software has been closed? To check this, you can use a Task Manager or equivalent application to see if the software has been closed correctly. If so, please relaunch the software and then close all instances of the software manually.
FURTHER HELP
If you are still experiencing difficulties please create a support ticket to let us know the exact issue encountered and the troubleshooting steps that have been taken.
For more information on how to open a support request, please refer to this article: Q100064: How to raise a support ticket
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