SUMMARY
This article will explain how Flix’s Developer Tools menu can be used to gain a greater insight into error messages, and the process for exporting this data to .har and .log files.
Foundry Support might ask for these files while investigating an issue, as this information can be useful for diagnosing problems or errors:
MORE INFORMATION
Similar to web browsers such as Chrome or Firefox, it is possible to access Developer Tools inside the Flix Client. Also referred to as Dev Tools, this menu is helpful for inspecting network traffic, logging errors, or analyzing performance.
In order to access these tools, please open Flix and use the Ctrl/Cmd+Shift+I hotkey or navigate to one of the following options:
- View > Dev Tools
- Extensions > Developers > Dev Tools
Once the menu is open, most general reporting and Error messages are printed in the Console, which can be opened by selecting the Console tab or clicking the red x icon:
Once the Console is open, you can inspect any Errors, Info statements, and Warning messages that Flix reports.
Additionally, useful data can be exported from the Dev Tools for troubleshooting purposes by following the steps listed in the sections below:
Generating a HAR:
A .har file is an HTTP archive that logs a Browser's interactions and network requests. As such, a HAR from the Flix Client may contain helpful information about an issue you might be experiencing. In order to save a .har file from Flix, please see the steps below:
- Open Flix's Dev Tools menu via View > Dev Tools
- Navigate to the Network tab
- In the top left, click the red circle icon to stop recording. Then, click it once more to start the recording:
- Keep the Dev Tools window open, and perform any actions necessary to replicate the issue/error you are experiencing
- After the problem occurs, export the .har file by clicking on the down-pointing arrow icon:
- This will allow you to save the .har file, which you can provide to Foundry Support if requested
Saving the Console log:
In addition to a .har file, Foundry Support may also request that you save a copy of your Console log. Please follow the steps below to save the Console’s information:
- If it’s not already, open Flix's Dev Tools by navigating to View > Dev Tools
- Click on the Console tab
- Keep the Dev Tools window open, and perform any actions necessary to replicate the issue/error you are experiencing
- Scroll down to the very bottom of the Console, and right-click the last entry:
- Select the Save as… option to save the Console’s output to a .log file, which you can provide to Foundry Support if requested
If you are experiencing errors but don't see any in the Console, please double check that the "Filter" field is empty, and that the "Errors" option is enabled in the Default levels dropdown menu:
If the Flix Client reloads before the Console logs can be saved, you may also need to enable the "Preserve log" option by clicking the blue gear icon in the Console tab:
FURTHER READING
For guidance on using Flix’s Dev Tools to retrieve a show or sequence ID, please visit this Support article:
Q100619: How to retrieve show_id or sequence_id from the Flix Client
For more information on the other types of logs available in Flix, please refer to the Flix Logs section of our documentation.
If you encounter difficulties viewing the Dev Tools menu, exporting a HAR file, or saving the Console log, please open a ticket with Foundry Support by referring to the following article:
Q100064: How to raise a support ticket
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